Simple and fair Last updated: 1 November 2026

Return & Refund Policy

Received a damaged, wrong or missing item? Don't worry, we'll make it right. Please read how returns, cancellations and refunds work, and contact us within 24 hours of delivery.

Report in 24 hours

Raise issues within 24 hours.

Unboxing video

Mandatory for missing items.

Free replacement

For damaged or wrong items.

Refund in 7 - 10 days

After the item is checked.

How to raise a return or complaint

Contact us within 24 hours of delivery by WhatsApp +91 90946 76665 or email care@chennaiangadi.com.
Share your order ID, the reason, and your unboxing video and photos.
If a return is needed, we will share the return address. Please pack the item safely.
Your refund or replacement is processed after we receive and check the item.

Unboxing video rules

Record one continuous video from the sealed parcel (showing the label) until all items are taken out. Do not pause or cut the video.
Missing items: the unboxing video is mandatory. Without it, missing-item complaints cannot be accepted.
Damaged items: the unboxing video and clear photos of the damage are required.

Damaged in transit

If the outer box looks damaged or opened at delivery, take a photo or video of it in front of the courier, do not accept the parcel, and send the photo or video to us on WhatsApp the same day. Returned parcels are inspected when they reach us.
If you find damage after opening, send the unboxing video and photos within 24 hours.
After verification, we will send a replacement or issue a refund.

Wrong or missing item

Wrong item: send photos of the item you received within 24 hours. If it is our mistake, return shipping is free and we will send the correct item, or refund it if the item is unavailable.
Missing item: send your continuous unboxing video within 24 hours. After checking, we will send the missing item or refund it.

Order cancellation

You can cancel your order within 24 hours of placing it, as long as it has not been shipped. Contact us with your order ID.
Orders that have already been shipped cannot be cancelled.
For paid orders, the refund is processed within 7 - 10 business days.
We may also cancel an order (for example, if an item is out of stock). If so, we refund the amount for the cancelled item.

Refunds

Approved refunds are processed within 7 - 10 business days after the item is received and checked.
Online payments are refunded to the original payment method (UPI, card or bank). Your bank may take a few extra days to show it.
Cash on Delivery orders are refunded by UPI or bank transfer. We will ask for your details.
Shipping fees are not refundable, except when the mistake is ours.

Exchanges

If you received a damaged, defective or wrong item, we provide a free exchange.
For any other exchange, please return the item (return courier paid by you) and place a new order.

When returns are not accepted

Damaged, wrong or missing item complaints raised more than 24 hours after delivery.
Missing-item complaints without a continuous unboxing video.
Food items returned to us because of a wrong address, unreachable phone or refusal at delivery (they cannot be re-shipped or refunded).
Items damaged after delivery because of misuse or improper storage.

Cash on Delivery refusals

Refusing a COD parcel causes us courier losses in both directions.
If a COD order is refused, we may disable Cash on Delivery for that customer and ask for the courier charges before the next order.
Fake orders (placed with false details or to cheat) may be reported to the police, and we may claim compensation of at least ₹500 per fake order, or the actual loss if higher.
Confirmed COD orders refused: every Cash on Delivery order is confirmed by our team on a phone call before it is shipped. If a customer confirms the order and then refuses the parcel or does not accept it without a valid reason, the order will be treated as a time-pass order. We will disable Cash on Delivery for that mobile number and address, and we may recover our courier, packing and handling costs (at least ₹500, or the actual loss if higher) before accepting any further order. If the order was placed with fake details or with clear intention to cheat, we may also file a complaint with the police. Valid reasons are: the outer box is visibly damaged or opened, a wrong item is delivered, the courier asks for more than the order amount, or the delivery is much later than the estimated time. To refuse for a valid reason, you must take a photo or video of the parcel at the time of delivery and send it to us on WhatsApp the same day. Every returned parcel is inspected. If the returned parcel reaches us sealed and undamaged, or no photo or video was sent, the refusal will be treated as without a valid reason.