Terms and Conditions

Acceptance and changes

By using Chennai Angadi you confirm that you have read and agree to these Terms. We may update them from time to time; the "Last updated" date above shows the latest version. Using the website after a change means you accept the updated Terms. The Terms that apply to an order are the ones shown when you placed it.

Placing an order means you accept these Terms. These Terms are an electronic record under the Information Technology Act, 2000 and do not need a physical or digital signature. These Terms, together with our Privacy Policy, Shipping Details and Return & Refund Policy, form the complete agreement between you and Chennai Angadi. If anything in those pages differs from these Terms, these Terms will apply.

Using the website

Please use the website only for lawful purposes. You must not:

• break any law or use the website for fraud;
• copy or misuse other people's content or intellectual property;
• upload viruses or harmful code, or try to disrupt or hack the website.

We may suspend or block access if these Terms are broken.

Hacking or harmful code: if anyone tries to hack, attack or crash our website, or uploads viruses or harmful code, we will take strict legal action. This includes filing a complaint with the Cyber Crime Police under the Information Technology Act, 2000, and claiming compensation for any loss or damage caused.

Your account

• Please give correct and complete details (name, mobile number, address) so we can deliver your order.
• Keep your password safe. You are responsible for activity on your account.
• You can also check out as a guest without creating an account.
• Tell us straight away if you think someone else has used your account.
• Age: you must be 18 or older to place an order, or order with the permission of a parent or guardian.
• Messages from us: by placing an order, you agree that we may contact you by phone, SMS, WhatsApp or email about your order and delivery.

Products and information

• We try to show products, pack sizes and prices accurately, but colours, packaging and images may differ slightly from what you receive.
• Food products: please read the ingredients, allergen information and best-before date printed on the pack before use, especially if you have any allergy or dietary needs.
• Branded products: product details and any claims come from the brand or manufacturer.
• Toys: please follow the age guidance and supervise young children.
• Prices and stock can change at any time without notice.

Orders

• After you place an order you will receive an order confirmation with your order number.
• An order is accepted once it is confirmed and processed by us. We may cancel or refuse an order if there is a clear pricing or listing mistake, if the delivery address cannot be served, or if we suspect fraud.
• Price or listing errors: if a product is shown with a wrong price, description or image because of a technical or typing mistake, we are not bound to sell it at that price. We will inform you and cancel the order or the item, and refund any amount paid.
• Chennai Angadi has the full right to cancel any order at any time, fully or partly. If we cancel an order that you have already paid for, we will refund the full amount.
• Out of stock: if any product in your order is out of stock, we will cancel only that product and refund its amount. The rest of your order will be shipped as usual.

Prices and payment

• All prices are in Indian Rupees (₹). The final amount, including any shipping and charges, is shown at checkout before you pay.
• Online payment: UPI, debit/credit cards and net banking, processed securely by Razorpay.
• Cash on Delivery: a ₹75 COD charge applies to orders below ₹600. Please keep the exact amount ready at delivery.
• COD refusal: if a COD order is refused, we may disable Cash on Delivery for you and ask for the courier charges before your next order. Fake or prank orders may be reported to the police, with compensation claimed (see "Claims, records and evidence").
• If an online payment fails or is not completed, the order will stay on hold until payment is received.

Shipping and delivery

• We deliver across India, and international courier is available on request (call +91 90946 76665). Orders are usually processed within 1 - 2 business days (excluding weekends and holidays).
• Food items returned to us because of a wrong address, unreachable phone or refusal cannot be re-shipped or refunded.
• Shipping charges depend on your location and the order value or weight, and are shown at checkout.
• Delivery times are estimates and may be delayed by the courier, weather or other events outside our control.
• Please check your address before ordering; it cannot be changed once the order is shipped.

Full details: Shipping Details.

Cancellations, returns and refunds

• You can cancel an order within 24 hours, before it is shipped. Shipped orders cannot be cancelled.
• Damaged item: contact us within 24 hours of delivery with your order ID, a continuous unboxing video and clear photos of the damage.
• Wrong item: contact us within 24 hours of delivery with your order ID and photos of the item received.
• Missing item: a continuous unboxing video is mandatory. Without it, missing-item complaints cannot be accepted.
• Courier scams: we never ask you to pay a courier or send payment links through couriers. Chennai Angadi is not responsible for money lost by paying such requests.
• Approved refunds are processed within 7 - 10 business days after the item is received and checked. Online payments are refunded to the original payment method; Cash on Delivery orders are refunded by UPI or bank transfer.

Full details: Return & Refund Policy.

Coupons, offers and reviews

• Coupons and offers have their own conditions (such as validity dates and minimum order value), cannot be exchanged for cash and may be changed or withdrawn at any time.
• If an order using a coupon is cancelled or returned, the coupon may not be reusable.
• Reviews must be honest and about the product. We may remove reviews that are abusive, false or unrelated.

Intellectual property

All content on Chennai Angadi, including text, logos, images, videos and design, belongs to Chennai Angadi or its licensors and is protected by copyright and trademark laws. Brand names and logos of products we sell belong to their owners. Please do not copy, reuse or modify our content without our written permission.

ChennaiAngadi.com® and its logo are registered trademarks of Chennai Angadi, registered with the Trade Marks Registry, Government of India (Trade Mark Nos. 4671141 in Class 30 and 4671142 in Class 35). Any unauthorised use of our name or logo may lead to legal action under the Trade Marks Act, 1999.

Disclaimer and liability

We work hard to keep the website accurate and available, but we cannot promise it will always be error-free or uninterrupted. To the extent allowed by law, Chennai Angadi is not liable for any indirect or consequential loss arising from your use of the website. Our total liability for any order is limited to the amount you paid for that order.

Nothing in these Terms takes away your rights as a consumer under Indian law, including the Consumer Protection Act, 2019.

Governing law and disputes

These Terms are governed by the laws of India. If you have a complaint, please contact us first and we will try our best to resolve it quickly. Any dispute that cannot be settled will be subject to the courts in Chennai, Tamil Nadu.

Other important points

• Third-party links: we are not responsible for the content or policies of other websites linked from ours.
• Termination: we may suspend or stop the website, or your access to it, if these Terms are broken or if we close the service.
• Events beyond our control: we are not responsible for delays or failures caused by events outside our control, such as natural disasters, floods, strikes, lockdowns, courier or network failures.
• Indemnity: if you break these Terms or misuse the website, you agree to cover any loss or legal cost this causes to Chennai Angadi.
• Severability: if any part of these Terms is found invalid, the rest still applies.
• No waiver: if we do not enforce any part of these Terms at a particular time, it does not mean we have given up our right to enforce it later.
• Notices: messages we send to the email address, mobile number or WhatsApp number you gave us count as written notice to you.

Health, allergy and product use

• Product information on our website is for general information only and is not medical or health advice. Organic, health or nutrition claims are made by the brand or manufacturer, and we do not guarantee any health result.
• Always read the ingredients, allergen warnings and best-before date on the pack. We are not responsible for allergies or reactions to ingredients that are listed on the product.
• After delivery, store products as shown on the pack. We are not responsible for spoilage caused by wrong storage, heat, or delay in receiving or opening the parcel.
• Traditional and handmade products (sweets, snacks, wooden toys) can vary slightly in taste, colour, size and shape between batches. This is natural and not a defect. Brands may also change their packaging.
• Toys may contain small parts that are not suitable for children under 3 years. Adult supervision is required.

Claims, records and evidence

• Our order records, payment records, packing details and the courier's tracking and delivery records will be used to check every claim.
• Claims for damaged, wrong or missing items made after 24 hours of delivery, or with unboxing videos that are edited, paused, cut or do not start from the sealed parcel, will not be accepted.
• False, exaggerated or fraudulent claims will be rejected. We may block the account, stop Cash on Delivery and take legal action, including a police complaint.
• If a customer repeatedly misuses returns, refunds, coupons or Cash on Delivery, we may refuse future orders.
• Fake or time-pass orders: placing fake, prank or repeated orders with no intention to buy wastes our stock, packing, courier and staff time and misuses our website. In such cases we may file a police complaint under applicable law and claim compensation of at least ₹500 per fake order (our estimate of courier, packing and handling costs), or the actual loss if it is higher.
• Confirmed COD orders refused: every Cash on Delivery order is confirmed by our team on a phone call before it is shipped. If a customer confirms the order and then refuses the parcel or does not accept it without a valid reason, the order will be treated as a time-pass order. We will disable Cash on Delivery for that mobile number and address, and we may recover our courier, packing and handling costs (at least ₹500, or the actual loss if higher) before accepting any further order. If the order was placed with fake details or with clear intention to cheat, we may also file a complaint with the police. Valid reasons are: the outer box is visibly damaged or opened, a wrong item is delivered, the courier asks for more than the order amount, or the delivery is much later than the estimated time. To refuse for a valid reason, you must take a photo or video of the parcel at the time of delivery and send it to us on WhatsApp the same day. Every returned parcel is inspected. If the returned parcel reaches us sealed and undamaged, or no photo or video was sent, the refusal will be treated as without a valid reason.
• Any refund or compensation for an order will not be more than the amount paid for the affected product.

Seller details

• Business name: Chennai Angadi
• Website: chennaiangadi.com
• FSSAI Licence No.: 12421002002809
• Registered trademark: ChennaiAngadi.com® (Trade Mark Nos. 4671141 & 4671142)
• Customer care: +91 90946 76665 · care@chennaiangadi.com

Grievance Officer

As per the Consumer Protection (E-Commerce) Rules, 2020, you can contact our Grievance Officer for any complaint:

• Phone: +91 98419 83999 / +91 90946 76665
• Email: care@chennaiangadi.com
• Hours: Monday to Saturday, 10 AM to 7 PM

We will acknowledge your complaint within 48 hours and resolve it within one month.