Shipping Details

Processing time

• All orders are processed within 1 - 2 business days (excluding weekends and public holidays).
• During festivals and sale periods, processing may take a little longer.
• Online orders are shipped only after the payment is successful. If a payment fails, the order stays on hold.
• You will receive a tracking number by email and WhatsApp once your order has been shipped.

Shipping charges

• Within Tamil Nadu & Puducherry: free shipping on orders above ₹500. Orders up to ₹500 have a shipping fee of ₹60.
• Other states: free shipping is not available. Charges are based on the weight of the order and the destination.
• The exact shipping charge is always shown at checkout before you pay.
• Cash on Delivery: a ₹75 COD charge applies to orders below ₹600.

How weight-based charges work

• Orders weighing up to 999 grams have the same shipping charge.
• Once the weight goes above 1 kg, the charge is calculated at the 2 kg rate.
• For each additional 1 kg, the charge moves to the next weight slab.
• Weight includes the packing material used to keep your products safe.
• Large or heavy orders may be sent in more than one parcel, which can arrive on different days.

Delivery time

Usual delivery time after your order is dispatched:

• Tamil Nadu & Puducherry: 1 - 2 days
• Neighbour states (Kerala, Karnataka, Andhra Pradesh, Telangana): 3 - 5 days
• All other states: 6 - 8 days
• North-East, Andaman & Lakshadweep: 7 - 10 days
• Remote and hilly areas may take a few more days. Delays can happen because of weather, festivals, strikes or courier issues outside our control.
• Not received within these days? Please contact our customer support on +91 90946 76665. Our team will raise a complaint with the courier and resolve it as soon as possible.
• Speed delivery: call or WhatsApp our customer care on +91 90946 76665 and our team will help you with the fastest option.
• Quick delivery within Chennai: same-day / next-day delivery through Porter or similar services is available on request. The delivery charge is paid by the customer as per the service's actual cost. Contact our customer care with your order ID and address for details.
• All parcels are delivered to your doorstep.
• International delivery: international courier is available. Please call or WhatsApp +91 90946 76665 for charges and details before ordering.

Order tracking

• Once your order ships, you will receive an email and a WhatsApp message with your tracking number.
• You can also check your order status on our Order Tracking page or in My Orders.
• Questions about tracking? Call or WhatsApp us on +91 90946 76665.

Address and contact details

• Please check your shipping address, pincode and mobile number carefully at checkout.
• Keep your phone reachable after shipping. The courier may call you before delivery, and missed calls can delay or cancel the delivery.
• Need to change the address? Contact us as soon as possible before the order is shipped. We cannot change it once the order is dispatched.
• If a parcel is returned to us because of a wrong address, unreachable phone number or refusal at delivery, please contact us to arrange re-delivery. Extra shipping charges may apply.
• Food items: sweets and snacks have a short shelf life. If such a parcel is returned to us (wrong address, phone not reachable or refused), it cannot be re-shipped or refunded.
• Cash on Delivery refused: refusing a COD parcel causes us courier losses. If a COD order is refused, we may disable Cash on Delivery for that customer and ask for the courier charges before the next order. Fake orders (placed with false details or to cheat) may be reported to the police, and we may claim compensation of at least ₹500 per fake order, or the actual loss if higher.
• Confirmed COD orders refused: every Cash on Delivery order is confirmed by our team on a phone call before it is shipped. If a customer confirms the order and then refuses the parcel or does not accept it without a valid reason, the order will be treated as a time-pass order. We will disable Cash on Delivery for that mobile number and address, and we may recover our courier, packing and handling costs (at least ₹500, or the actual loss if higher) before accepting any further order. If the order was placed with fake details or with clear intention to cheat, we may also file a complaint with the police. Valid reasons are: the outer box is visibly damaged or opened, a wrong item is delivered, the courier asks for more than the order amount, or the delivery is much later than the estimated time. To refuse for a valid reason, you must take a photo or video of the parcel at the time of delivery and send it to us on WhatsApp the same day. Every returned parcel is inspected. If the returned parcel reaches us sealed and undamaged, or no photo or video was sent, the refusal will be treated as without a valid reason.

Check your parcel on delivery

• When your parcel arrives, check that it is not damaged, crushed or opened.
• If the outer box looks damaged or opened, take a photo or video of it in front of the courier, then do not accept the parcel. Send the photo or video to us on WhatsApp the same day and we will resend the product. Returned parcels are inspected when they reach us.
• Please record a continuous unboxing video when you open the parcel. It is mandatory for any missing-product complaint.

Lost or damaged packages

• If your package is lost or arrives damaged, send photos and a video of the damage, along with your order ID, to our WhatsApp number +91 90946 76665.
• Missing product: if any item is missing from your parcel, a continuous unboxing video is mandatory, recorded from the sealed parcel until all items are taken out. Without the unboxing video, we cannot accept missing-product complaints.
• Please contact us within 24 hours of delivery. Without photos or a video, we will not be able to help.
• After checking, we will resend the product or issue a refund.

See also: Return & Refund Policy.

Not delivered or delayed?

• If your order is delayed, or the tracking shows delivered but you have not received it, contact us and we will resolve it with the courier.
• Do not go to the courier office: all parcels are delivered to your home. If a courier person asks you to come and collect the parcel, please contact us instead and we will sort it out.

Beware of courier scams

• Some fraudsters call saying a parcel is waiting for you but the sender has not paid the shipping fee, and ask you to pay or click a link on WhatsApp.
• Chennai Angadi never asks you to pay extra shipping to a courier, and never sends payment links through couriers.
• Do not click such links or share OTPs. Your phone and bank account could be at risk.
• Chennai Angadi is not responsible for any money lost by paying a courier person or clicking a payment link sent by anyone other than us.
• If you get such a call, contact us immediately. You can also report fraud at cybercrime.gov.in or call 1930.

Shipping fees and refunds

• Shipping fees are not refundable, except when the mistake is ours (damaged, wrong or missing item).
• For returns that are not due to our mistake, the return courier charge is paid by the customer.